A Custom Service Agreement from Saptora allows you to design a program that supports only the flow control assets you choose. Coverage can include spare parts, on-site and/or off-site services, repairs, upgrades, and training programs.
Saptora works closely with your team to create a flexible service program aligned with your operational priorities and budget—giving you full control over scope, support, and performance outcomes.
Benefits of a Custom Service Agreement
With a Saptora Custom Service Agreement, you can:
- Create a program aligned with your needs and budget
- Support only the assets you want to include
- Combine parts, on-site or off-site support, repairs, upgrades, and training
- Mix and match terms from existing Saptora service level agreements
Start customizing your agreement or contact Saptora to design a service program tailored to your operation.
Other Saptora Service Agreements
Parts Agreement
Ensure fast access to high-quality replacement parts to improve performance, reduce costs, and enhance safety.
- Standard parts delivered same-day or next-day
- Special parts delivered in days rather than weeks
- Rapid prototyping for obsolete or hard-to-source components
Benefit: Reliable operation and lower equipment ownership costs.
Long-Term Agreement
A comprehensive program to maintain, repair, and optimize equipment over time.
- On-site and off-site support for overhauls, repairs, and upgrades
- Spare parts for Saptora pumps and seals as required
- Equipment, inventory, and operational assessments
- Detailed failure analysis of recurring equipment issues
- Reliability and maintenance reporting with regular review meetings
- Education and training on-site, at Saptora facilities, or online
Benefit: Predictable maintenance costs and improved reliability.
LifeCycle Advantage Agreement
A strategic lifecycle-focused approach to maximize performance and control total costs.
- Equipment performance optimization
- Energy audits for cost and environmental savings
- Inventory optimization to reduce downtime
- Simplified procurement to improve speed and accuracy
- On-site training and mentoring to improve safety and reliability
Benefit: Efficient operations and optimized lifecycle costs.
Asset Monitoring Agreement
Proactively monitor equipment health and prevent failures before they affect operations.
- Asset monitoring and data collection
- Managed data analysis with actionable insights
- Advanced and predictive analytics
- Equipment performance reports and recommendations
- OEM-recommended predictive maintenance protocols
Benefit: Complete visibility into equipment health and reduced unplanned downtime.
Flexible Programs. Measurable Results.
Saptora’s Custom Service Agreement—supported by complementary service programs—delivers flexible, scalable solutions to improve reliability, efficiency, and cost control across your operation.
Saptora delivers advanced flow control solutions designed to enhance efficiency, reliability, and safety across industries. Our products and services help optimize performance and reduce operational costs for customers worldwide.